Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Designed by Digium the Switchvox AA305 VoIP Pbx Appliance ensures support of up to 150 users simultaneously. The device can support up to 45 concurrent calls, 15 conference participants and 10 concurrent call recordings.
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